Quadruple Win Provided By Chrysler
VeriFacts recognizes Chrysler Corporation for
Smart Repair Procedure

Newport Beach, CA, March 30, 2009 — VeriFacts Automotive would like to acknowledge and thank the Chrysler Corporation for its responsiveness to a collision repair shop’s dilemma on how to fix a vehicle that had no published rear sectioning procedures for the required repair. Chrysler’s rapid response, and its development of a smart repair procedure, enabled the shop to properly repair the vehicle rather than write it off as a total loss. The collaboration between the collision repair center, Ramona Auto Body, in Hemet, California, and Chrysler provided a quadruple win situation for all parties involved—the vehicle owner, the shop, the insurer (Allstate) and the OEM (Chrysler).

Gabe Naranjo, co-owner and manager of Ramona Auto Body, was preparing the repair blueprint for a 2007 Chrysler 300C that had suffered significant rear body and structural damage. According to Naranjo, “We looked for sectioning procedures on the Chrysler website, otherwise we were going to have to replace the left rear quarter panel, inner and outer wheelhouse, rear center floor and cross members. Without sectioning procedures, we were facing a very intrusive and costly repair that was going to total the vehicle. We were unable to find sectioning procedures for this vehicle so I contacted our VeriFacts coach.”

After assessing the situation, VeriFacts contacted Douglas Craig, Collision Repair Manager at Chrysler. “In less than 48 hours we had what we needed from Chrysler, a smart repair procedure approved by Chrysler engineers that allowed us to properly repair the vehicle,” said Naranjo. “I was blown away that Chrysler was able to provide us with these less intrusive repair procedures that saved the car for the customer and enabled us to do what we are in business to do… fix cars! We want to thank both Chrysler and VeriFacts for helping make this possible as the development of this repair procedure benefited us, the customer and her insurer, Allstate.”

Vehicle owner is very pleased with the decision to repair her vehicle. “I did not want my car totaled and I wanted it repaired correctly. I am happy that Ramona Auto Body, Allstate Insurance, VeriFacts and Chrysler were able to work together so my car could be fixed instead of totaled..”

Craig stated that “Chrysler makes every effort to expedite a repair, when needed, to help reduce costs and increase customer satisfaction. Our collaboration with Ramona Auto Body and VeriFacts was both positive and beneficial.” Randy Hanson, Claim Director at Allstate Insurance, stated “It’s great to see a coordinated effort between one of our PRO shops, VeriFacts and Chrysler result in such a positive outcome for all parties, particularly the customer.