Inventing the Future . . .
RIO! RIO! RIO!
Repairers, Insurers, and OEMs, the chant lives on!
We are thrilled to have Mike
back to present in March:
March’s Guild 21 Call! Thursday, 3/9/17 @ 11:00 am Pacific. Mike Anderson returns to Guild 21 to continue his discussion on Scanning.
Mike Anderson is the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, Virginia. He is an Accredited Automotive Manager (AAM). His technical staff was ASE-certified and his collision technicians were also certified by Lincoln Basic Motorsports Welding accreditation course and held numerous OEM certifications.
During Mike’s last Guild21 presentation the audience interaction was so great that the presentation had to be cut short due to time constraints. We won’t limit interaction this time, either! Set your calendar date and time to continue the SCANNING discussion.
VeriFacts Automotive announces VeriFacts Technical Support (VFTS) a new product now available to non-VeriFacts member shops. The VeriFacts Technical Support (VFTS) product offering has been an important support leg to VeriFacts member shops. VeriFacts Automotive sees that there is a void in the market for collision repair shops that are not a part of the VeriFacts family network. VeriFacts Technical Support (VFTS) is a new affordable resource that will stand as a second-line of defense in assisting non-VeriFacts member shops in producing safe, quality repairs. The VeriFacts Technical Support (VFTS) includes the opportunity for non-VeriFacts shops to engage with the VeriFacts technical staff for up to five technical calls a month. VeriFacts Technical Support helps technicians when ordinary repair data isn’t enough. If the procedures are missing, unclear, or possibly don’t apply to the situation at hand, VeriFacts will do the research to provide you with the clearest, most accurate repair methods.
In addition, A subscription to VeriFacts Technical Support (VFTS) includes a single complimentary copy of the VeriFacts Topic of the Month (TOTM). TOTM is a technical offering filled with fresh, in-tune, repair updates and reminders. Also included are their monthly e-blast newsletter, and an invitation to take part in the monthly Guild 21 conference call. Guild 21 monthly calls feature industry leaders discussing timely topics. VeriFacts Technical Support (VFTS) is available to non-VeriFacts shops for a $250 monthly subscription.
Or Contact the VeriFacts Sales Team Today:
(949) 630-0435 or 800-381-3447
TenPoint Complete Study finds VeriFacts Shops Have Higher Customer Satisfaction
Plain City, OH—In a 2014 analysis of over 15,000 customers, TenPoint Complete found that collision repair centers using VeriFacts Automotive’s Verified Quality (VQ) Program outperformed repair facilities that do not in the key measurements of Net Promoter Score (NPS), Customer Satisfaction Index (CSI), On Time Vehicle Deliver and Keeping the Customer Informed. Of particular note, the average NPS score of VeriFacts shops was 79.3% compared to an average of 75.1% for non-VeriFacts Shops. More
Having been at the head of both a major claim operation and an MSO, what are your thoughts on the state of the industry?
I see the collision repair industry as having grown up over the past five to seven years.
In the early part of the 2000s, we had the wave of consolidation. Everyone said the consolidators would take over. They did buy a lot of shops but they weren’t the best at eliminating overhead. Consolidation happened rapidly for the first year or two and then it really slowed down. Since then, I think the big consolidators have figured out how to take cost out of the equation to reduce overhead and to improve repair quality. More