Exposing Excellence In Collision Repair
2020 VeriFacts Symposium Speaker Bios

11th VeriFacts Symposium February 20 to 21, 2020 in Newport Beach, CA

Lineup of All-Star Speakers

VeriFacts Automotive Leadership Team

David Bakos

Executive Director, Global Aftersales Engineering & Service Operations, General Motors
Topic: GM Global Strategy on the Future of Collision Repair   

David Bakos was named Executive Director, Global Aftersales Engineering & Service Operations in February 2015.  In this capacity, Dave has global responsibility for ensuring that all of GM’s Service Deliverables (Parts Release, Diagnostics, Reprogramming, Owner’s Manuals, Service Instructions, Labor Times and Technical Training) are available in support of vehicle launches.  He leads the Service Engineering teams in North America, Korea, China, Australia, Brazil and GM International.  In addition, he is responsible for GM’s North American Service Operations activities, including Brand Quality, Warranty Administration, Technical Training and Service Special Tools.

Prior to this Dave was Executive Director, GMNA Sales and Marketing for Customer Care and Aftersales from March 2014 to February 2015 and General Director of GM Canada Customer Care and Aftersales from June 2012 to March 2014.

Dave began his career in 1979 as a Cooperative Education Student with Pontiac Motor Division. He has a Bachelor’s degree in Mechanical Engineering from Kettering University and a Master’s degree in Business Administration from the University of Michigan. Throughout his career Dave has worked in several GM organizations including Chevrolet-Pontiac-GM Canada Group, New United Motors Manufacturing Inc., GM Automotive Components Group, GM Japan and GM Canada.  Dave’s job assignments have included both technical and non-technical roles in functions that include Industrial Engineering, Product Engineering, Finance, Business Planning, Sales and Marketing.

Amin Toufani

Lead Professor, Singularity University
Topic: Exonomics and Exponential Business Models
 
Amin is the CEO of T Labs. He was formerly the director of strategy and Vice President of Strategic Relations at Singularity University. He brings a unique set of technological, entrepreneurial and policy perspectives to the dialogue of innovation on campus.
 
Before Singularity, Amin founded for-profit and social impact organizations in a range of domains including: artificial intelligence, peer to peer lending, bitcoin, human rights, international development, carbon offsetting, and solar energy.
 
Google Search ranks him as the world’s best guitar player – a title he readily rejects. In addition to his work at Singularity, he is building the World’s first hedge fund for the poor, as well as Reversopedia – a reverse encyclopedia composed of things we know we don’t know.
 
Amin has a degree in artificial intelligence from the University of British Columbia, an MBA from Stanford, and an MPA in economic policy from Harvard. He attended Harvard and Stanford concurrently and graduated an Arjay Miller Scholar.

David M. DeBoer

CEO, Burke Porter Group
Topic: The Journey of ADAS from Factory to Repair

Started Burke Porter 2006

David holds a Bachelors degree in Mechanical Engineering from Kettering University and a Master’s Degree in Industrial Administration from Purdue University. He has more than 25 years’ experience in management-related roles on a global level. He has lived abroad, predominately in Asia, and currently leads a global $400M+ organization with a manufacturing presence in the US, Europe, and China.  Prior to joining Burke Porter, David worked in a variety of positions with Tower Automotive, Steelcase, United Technologies, NordicTrack, and Antares Pharma.

About Burke Porter Group (BPG)

Around the world, team members of the Burke Porter Group are committed to serving industrial transformation. We provide the highest quality products, customer service, and continuously seek new ways to help our customers meet the demands of change. We are people and machines that think. Advancing the Machine™.

Burke Porter Group (BPG) is a family of like-minded companies that are united in their commitment to Advancing the Machine.  With more than 40 locations globally and more than 60 years of experience, BPG has exposure to the latest trends impacting industrial companies.

About BPG and Advanced Drivers Assistance Systems

For decades, Burke Porter has been a leading supplier of Factory End of Line (EOL) Testing Systems, providing the world’s largest automotive manufacturers with testing and calibration solutions for advanced automotive technologies.  Since 2006, BPG started complimenting vehicle EOL factory products with Advanced Driving Assistance System (ADAS) calibration technologies.  Today, with products at nearly every vehicle OEM, BPG understands the future of ADAS and the requirements to insure proper vehicle calibration.

 

John Lancaster

National Wholesale Parts Manager, Subaru of America
Topic: What’s been Learned and the Year Ahead

John Lancaster has worked at Subaru of America for the past 21 years and has held multiple positions in the Parts Department during his tenure, most recently as the National Wholesale Parts Manager. John oversees all Wholesale Parts operations at Subaru of America as well as Brand Protection as it relates to counterfeit parts, where he works with other OEM’s and Law Enforcement. John Launched Subaru’s first Collision Certification Network in 2018 which was opened to the independents in 2019. John has a bachelor’s degree in Management Information Systems from the University of West Georgia and a Master of Science Degree in Information Systems from Drexel University. John is on the Board of Directors of the Automotive Anti-Counterfeiting Council and OEM Collision Repair RoundTable.

 

Dean Bruce

Collision Marketing Manager, Ford Motor Company
Topic: Providing Quality & Safe Repairs for Ford & Lincoln Owners

Dean has worked for Ford Motor Company for 30+ years.  He began his career in 1989 as a Parts & Service Zone Manager in the Boston Region of the Ford Customer Service Division.  Since that time, he worked in a wide verity of Marketing, Sales and Service positions.

Throughout his career, Dean has worked with dealers and independent business owners to develop and implement programs to improve Ford and Lincoln owner’s experience with service, parts and collision repairs.

Dean was named US Collision Marketing Manager in October 2017.  He currently has US responsibility for the Ford Certified Collision Network (FCCN) and Consumer Education & Marketing.  Dean is focused on delivering Ford Motor Company’s collision strategy, ‘Providing Ford and Lincoln owners with quality, safe collision repairs, utilizing OE repair procedures and parts.’

Dean has a bachelor’s degree in Business Marketing and a Teaching Credential from California State University at Fresno.  He is a Six Sigma Green Belt and during his career has worked in Sales Operations, Customer Service and global responsibilities for Ford Worldwide Export Markets.

Dean lives on Union Lake, in West Bloomfield, Mi, with his wife Dianna and two daughters.  He enjoys playing hockey, golf, water sports and is active in his community.

Rex Green

Managing Director Global Co-Head Automotive Aftermarket Investment Banking, Jefferies, LLC
Topic: Beyond Consolidation: Why Investors are Interested in Collision

Mr. Green serves as Global Co-Head for the Automotive Aftermarket Group at Jefferies LLC.   Over his twenty-five year career in corporate finance, Mr. Green has advised on hundreds of transactions, including divestitures, acquisitions, private placements, public offerings, recapitalizations, management buyouts and debt restructurings across a broad spectrum of industries.   Prior to joining Jefferies, Mr. Green was with BB&T Capital Markets for nearly eleven years where he was a Managing Director and,  in addition to other related responsibilities, co-founder of the Automotive Aftermarket Group at BB&T Capital Markets.   Prior to that Mr. Green spent a decade at Advest, Inc., where during various periods he served as Co-Head of Investment Banking, Head of Consumer Investment Banking (inclusive of the automotive aftermarket) and Head of Technology Investment Banking.  Mr. Green was previously Partner-In-Charge of corporate finance for the New England region of KPMG Peat Marwick LLP.  Mr. Green placed his tenure with Advest on hold for eighteen months while he served as Chief Financial and Administrative Officer for a venture-backed internet services business which was sold to a subsidiary of the Havas Group.

Mr. Green received his MBA from The Stern School at New York University and his Bachelor of Arts from Brown University.

 

Fred Iantorno

Vice President Internet of Things (IoT), VeriFacts Automotive
Topic: Realities of Current and Future ADAS Technology

Fred Iantorno has spent over 37 years in the Information Technology field with the majority of the time devoted to the creation and implementation of standards across the industry. He has held various positions with increasing level of responsibility and accountability: initially from a programming background to CIO and Sales and Marketing positions within the Insurance and Collision Repair markets.

Mr. Iantorno was a founding Member of CIECA (Collision Industry Electronic Commerce Association) in 1994. As a member, he participated in and supported its efforts throughout the years. Mr. Iantorno has served as CIECA’s Executive Director from July 2002 to 2019. Fred recently joined VeriFacts Automotive as Vice President, Internet of Things.

He has been a speaker at various Electronic Commerce, Collision Industry, Insurance Industry and Financial seminars and conferences. He has also authored many articles within the Collision Repair and Electronic Commerce industries. He was the founding member of the Property & Casualty Insurance group that establishes EDI standards under ANSI (American National Standards Institute); was the Task Group’s Co-Chair for 10 years; Served 2 terms (8 years) as the Vice Chair of X12N the Insurance Subcommittee including P&C, Health Care, Life, and Reinsurance.  Additionally, he was a member of the DISA (Data Interchange Standards Association) Board of Directors for 8 years where he served in various capacities as Vice Chairman, Corporate Secretary, and Chairman of the Finance Committee, a member of the Finance Committee, and a member of the Strategy Committee.

Bob Augustine

Vice President Business Development, Opus IVS
Topic: Realities of Current and Future ADAS Technology

Bob has been in the automotive business for over 25 years, including both dealership and Independent Aftermarket service department experience.  Since 1994, Bob has specialized in diagnostic equipment, working for CAS, Mac Tools, Vetronix/ETAS/Robert Bosch LLC.  He has held positions in sales, sales management, product development, product marketing and National Accounts.  Bob was also employed by Christian Brothers Automotive Corporation, based in Houston, TX, as Technical Training Manager, supporting 200+ franchise locations in 32 states.  He is currently Vice President of Business Development with Opus IVS (Intelligent Vehicle Support), working with both Drew Technologies, Autologic, Blue Link and AutoEnginuity companies, specializing in vehicle networking, ADAS and autonomous diagnostics.

Greg Potter

Chief Technology Officer, Equipment and Tool Institute
Topic: Realities of Current and Future ADAS Technology         

Greg has over 34 years’ experience in the automotive service tool industry and has been a full SAE member for 21 years and currently participates in over 25 SAE and ISO Committees, served on the Board of Directors for I-CAR International from 2006-2013, and has been involved in National Automotive Service Task Force (NASTF) since its inception. Greg has been active with ETI since 1995 representing several companies including OTC/Miller Special Tools, Snap-on Tools, Chief Automotive Technologies and Dearborn Group. Greg has held many positions within ETI including 3 terms on the Board of Directors, President from 2004 – 2006, Technical Manager from 1994 -1997, Scan Tool Group Chairman from 2010 to 2014. He holds a Masters Degree in Business Administration, Bachelors in Science – Electrical Engineering and an Applied Science Degree in Mechanical Engineering Technology.

Jake Rodenroth

Director of OEM and Industry Technical Relations, asTech
Topic: Realities of Current and Future ADAS Technology

Jake Rodenroth is the Director of OEM and Industry Technical Relations at asTech®, headquartered in Plano, TX.   Jake hails from Jacksonville, FL where he started working on cars with his father.  At eighteen he entered the automotive business as a technician for Mercedes Benz.  After working on the mechanical side, Jake spent the next 13 years with Osteen’s Auto Body working in various roles.  Learning the business from the ground up, he helped the company become a Jaguar and Land Rover structural aluminum certified facility in 2004.

Jake recently came over from ABRA Auto Body & Glass, where he served on ABRA’s integration team and helped add over 100 repair centers to the company’s portfolio in less than two years.  He also helped build and support a technical hotline for all ABRA locations nationally.

At asTech®, Jake is responsible for OEM relations and certified collision network procurement programs.  He has worked with companies like ICAR and Verifacts to create awareness and build curriculum about diagnostics in the collision space.   He also works with groups like SCRS and Collision Advice to help educate the industry on constantly changing vehicle technology.

Dan Dutra

Owner, SIG’S Body Shops
Topic: Integrity / Who Wants to Play Russian Roulette

Dan Dutra began his career in 1974 sweeping floors and washing cars after school at his uncle’s body shop. For the next 16 years, Dan learned every aspect of the business from estimating and customer care to paint and body repair. In 1990 he went to work for Spies Hecker as a paint technician and from there moved on to work with American Standox and DuPont.  

He is a Past Co-Chairman of the CIC Industry Issues Committee.  He was active in NABC (National Auto Body Council) and various other CIC committees.

In 2002 Dan joined Fix Auto as the Western Regional Director. He was responsible for organizing single and multi-store shop owners into effective collaborative groups focused on business improvement. He also facilitated marketing efforts to both the consumer and insurance segments.

In January of 2006, Dan left Fix Auto to pursue a dream of owning his own body shops.  With his business partner Lance Bull he purchased SIG’S Body Shop in Waipahu HI. Today’s SIG’s Collision centers is the largest MSO in the state of Hawaii consisting of 4 locations.  Three are under the SIG’S name and a 4th store under the name of OAR (Oahu Aluminum Repair).  SIG’s embraces both insurance DRP and OEM certifications.

In 2010, Dan became an I-CAR trainer to help provide ongoing technical training to the Hawaiian market.

He served as a Planning Commissioner for the City of Cotati, CA from 2000 until 2007. He has always been active as a volunteer in his Community. He is the proud father of Will Dutra. Dan has pursued many hobbies over the years. His current passions include Scuba Diving, underwater photography and wine collecting.

Burl Richards

Owner, Burl’s Collision Center
Topic: Integrity / Who Wants to Play Russian Roulette  

Burl Richards is the owner of Burl’s Collision Center in Henderson Tx and has over 30 years’ experience in the Automotive Collision Repair Industry and is a 2nd Generation Collision Industry Technician.

Prior to owning Burl’s Collision Center, Burl spent 4 years in the United States Air Force and after his honorable discharge in 1989, he continued his career in the Collision Repair Industry as a Refinish Technician and eventually a Body Shop Manager for Hudson Buick GMC. 

In 1997 Burl opened Burl’s Collision Center and currently owns 3 other Repair Facilities including a Big Truck and RV repair center and Red River Collision Center in Bossier City Louisiana.

In 2014 Burl helped start the Auto Body Association of Texas “ABAT” and has served as the President of ABAT throughout its existence.  Burl is involved with Texas Legislative efforts that are aimed towards safe and proper repairs for Texas Consumers.  He also travels the Nation visiting other Body Shops in an effort to learn and share his experiences with other shops and Body Associations across the Country.

Jason Moseley

CEO, IBIS Worldwide
Topic: Around the World in 45 Minutes

Jason is the IBIS CEO. His vision and mission are to grow the IBIS brand globally and continue to expand IBIS as the leading thought-leadership organisation for the worldwide collision repair market. He also takes a very active role in many of the IBIS conferences as the conference director.

Previously Jason was a Board Director at the Retail Motor Industry Federation heading up the collision repair division. He also spent six years at Solera in a senior global role, developing and deploying core data and product solutions to the various Audatex markets.  Before joining Solera, Jason was Chief Operating Officer at Thatcham (The Motor Insurance Repair Research Centre), where he established the first UK market parts certification programme, bringing quality and transparency to the sector.  In 2006, he was the industry driver of the UK´s highly regarded repair standard and the associated implementation of the assessment scheme, that continues to be the benchmark. This culminated in Jason receiving the 2007 Collision Industry outstanding achievement award. In 2010, his team launched a new interactive online repair and maintenance data solution for bodyshops and garages. He has sat as a non-executive director on a number of boards and particularly enjoyed his time with the Institute of the Motor Industry Awards Board, focusing on raising skills and recognition of individuals in the automotive aftermarket.

Jason holds a Bachelor of Engineering Honours Degree and has also held senior positions in various global automotive first tier supplier businesses.  In his spare time Jason likes to play tennis and cycle as well as enjoy time with his family.

Bob Kirstiuk

Founder & CEO/Owner, First Parts Group/Advantage Parts Solutions, Fix Auto UK
Topic: How to Deal with Dealerships

Born and raised in Vancouver, Canada
University British Columbia: Commerce

Bob founded First Parts Group with partner, Tim Scharnberg, 32 years ago, which has evolved to the international business, Advantage Parts Solutions. One interesting chapter in the business, is they sold the company in 1999 to a well-financed internet startup in San Francisco. They raised $70 Million with the objective to create a global on-line trading platform for the automotive aftermarket. Shortly after completing their financing the internet market crashed and the expected IPO was not possible. They were however successful in reacquiring the original parts marketing business shortly thereafter in 2001.

Today they have operations throughout Canada, the United States and the UK and represent over 3,000 OEM parts suppliers (automotive dealerships). The business provides sales, marketing and IT services to vehicle manufacturers and their dealer networks related to the sales of Original Equipment automotive parts.

Bob lives in Vancouver, Canada with his wife Nickole, daughter Avery (17) and son Hudson (15).

Shawn Griffin

National Collision Director, Asbury Automotive Group
Topic: How To Deal With Dealerships

Shawn Griffin is the National Collision Director for Asbury Automotive Group headquartered in Duluth, GA.  Shawn begin is career in high school working at a family owned independent collision center as a porter.  He continued working through college in a body shop.  In 2000 Shawn moved to the Atlanta area to continue working on his Business degree and work for multiple dealerships at night painting cars.  In 2002 Shawn joined the Hendrick Automotive Group as an estimator.  In 2005 Shawn joined Group 1 Automotive as the Collision Director for World Toyota located in Atlanta.  In 2011 Shawn continued with Directing World Toyota and overseeing the South Eastern Collision locations under Group 1 Automotive.  In October 2015 Shawn joined Asbury Automotive as the National Collision Director overseeing the twenty-six collision locations.  Today Shawn continues to his passion in the Collision repair space to make a difference in the industry.  Shawn has a wife and two kids that enjoys coaching sports and spending time with.

Steven Dougherty

Former:  Mercedes Collision Center Manager
Fletcher Jones Mercedes and Caliber Collision Center
Topic: How to Deal with Dealerships

Steve’s entire career was spent dedicated to the collision repair industry.  The last 27 years he was heavily involved in Certified Mercedes Collision Repairs at the dealership level for House of Imports for 15 years and Fletcher Jones Mercedes for 10 years.  The last 2 years, before retiring, were with Caliber Collision as their Mercedes Operations Manager (after Fletcher Jones Mercedes sold to Caliber their collision repair operation).  Steve became a Mercedes Master Certified in the early 90’s and  was a founding member of the original Mercedes Collision Advisory Board until retiring in 2018.

Steve now enjoys the “Good Life” and he and his wife motorhome various places, go off-roading in their Jeep, motorcycling and salmon fishing.  They just recently returned from an African Safari and trip to the Netherlands.

Chris Maimone

Board of Directors and Acquisitions, Crown City Tire Auto Care
Topic: You May See Me Struggle, but You’ll Never See Me Quit

Chris Maimone grew up in the auto collision industry at Marco’s Collision Center’s an MSO with seven locations in Southern California for 12 years.  Within those 12 years he worked extremely hard to learn the business, and the culture that was built by Marco Maimone.  He eventually oversaw their production process at their largest location in San Gabriel.  He was an integral part in helping them win National and Local Awards for Quality, and CSI from Verifacts and multiple insurance companies. 

Marco’s Collision Center’s was acquired by one of the largest National Consolidator’s in 2014. He joined their Quality Assurance Team in their Southern California Market, which consisted of 29 locations.  He was promoted in 2015 to be their Team Lead for the Western United States.   

Chris has had to overcome major medical obstacles since birth.  He was born at 27 weeks, and the doctors said “he would not live the night.”  Chris had lung and brain issues, which required 14 brain surgeries from birth to age five.  After Marco’s passing in 2018, Chris started to have neurologic symptoms which required three spine surgeries to remove scar tissue around his spinal cord.  He also needed five additional brain surgeries all within an eight month period.   The doctors said the second spine surgery would make him paralyzed.  This is the second time Chris proved the doctors wrong.

Chris has been on the Program Advisory Committee for Universal Technical Institute in Long Beach for two years, and has also been a keynote speaker for one of their graduations.  He has also spoken to business classes at California Lutheran University.   Chris is an advocate for women wanting to get into the Auto Collision Industry.  He helped one lady become the first Apprentice Technician within this consolidator’s Apprentice Technician Program.  After two years she decided to further her career, and he introduced her to Crown City Tire Auto Care.  She is currently a junior estimator, and their production manager.

Chris has learned a great deal in his career and due to his medical obstacles and experiences this has helped lay the foundation for who he is today.  He is currently is on the Board of Directors and Acquisitions for Crown City Tire Auto Care.  He is actively helping increase their footprint, and is involved in creating a culture just like he learned from Marco Maimone.                

George Avery

CEO, Avery Consulting
Topic: Consumer Viewpoint

George began his career in the auto body repair industry working as an auto body technician and painter in Southern California USA.

George joined State Farm Insurance working in various roles as an auto estimator, estimator trainer, auto claim representative handling property/ injury claims and management.  George moved to the State Farm Home Office in Bloomington Illinois as an auto claims instructor.  He was later promoted to management in the Learning and Development department where he was responsible for developing and delivering auto estimating curriculum for auto estimating personnel and management companywide.

George assumed an Auto Estimating Consultant role in the State Farm Property and Casualty Claims department.  Responsibilities included providing guidance and direction to management in multiple states.  As a corporate consultant, George served as the committee chair for several corporate committees responsible for auto estimating procedures companywide.  George served as a resource for media requests and managed the State Farm Repair Facility Advisory Council.

Since 2005 George served as the State Farm spokesperson to the auto repair industry.  George speaks at local, national, and international industry events providing insight on repair issues with industry associations and trade groups as well as the media.  After 37 years George retired from State Farm Insurance in June of 2016.

Since retirement, George continues to speak at conferences and other speaking engagements on a variety of topics.

George is a Past President of the National Auto Body Council (NABC) and manages the NABC’s First Responder Emergency Extrication (FREEÔ) program. George has served on the Collision Industry Foundation (CIF) Board of Trustees, is a Past Chairman of the Collision Industry Conference (CIC), and a recipient of the Hall of Eagles award for his efforts in the auto body repair industry.

Patrick Dorais

Chief of the Bureau of Automotive Repair (BAR), State of California
Topic: Consumer Viewpoint

Patrick Dorais was appointed by Governor Edmund G. Brown, Jr. as Chief of the Bureau of Automotive Repair (BAR) on November 8, 2013. Chief Dorais oversees all operational matters of the Bureau, a regulatory agency under the California Department of Consumer Affairs (DCA). This role includes licensing and enforcement activities involving over 35,000 Automotive Repair Dealers and oversight of the Smog Check Program.

Prior to his appointment, Chief Dorais served as BAR Deputy Chief of Smog Check Operations from 2007 to 2013, Deputy Chief at the California Victim Compensation and Government Claims Board in 2007, and Deputy Chief at DCA’s Bureau for Private Postsecondary and Vocational Education from 2004 to 2007.

Chief Dorais also has held multiple positions at the Bureau of Automotive Repair from 1995 to 2004, including Bureau Chief and Deputy Chief. He was special assistant to the secretary of the California Environmental Protection Agency from 1991 to 1995, special assistant to the director of the California Governor’s Office of Planning and Research in 1991 and a legislative correspondent in the United States Senate from 1987 to 1990.

Chief Dorais holds a Bachelor of Arts degree in Political Science, International Relations from University of California, Santa Barbara and a Juris Doctorate degree from Lincoln Law School of Sacramento.

 

VeriFacts Automotive Leadership Team

Farzam Afshar

CEO

Afshar has been Chief Executive Officer of VeriFacts Automotive since he co-founded the company in 2002. He has more than 27 years of shop ownership and executive management experience. In 1989, Afshar entered the collision repair industry as an owner/operator of Sterling Automotive Collision Group headquartered in Orange, CA. He successfully expanded the business to multiple locations throughout southern California and sold his collision repair facilities in 1998 to the largest collision repair consolidator in the market. He then served as senior vice president of business development and co-owner of EZ-Image, an electronic claims and imaging solution. Afshar served in a strategic consulting capacity to various companies regarding industry acceptance of electronic claims solutions, industry standards and other emerging technology initiatives. Afshar also owned Express Lube, Oil and Smog Station (a franchisee of Texaco) from 1996 to 2000. Afshar serves in key leadership positions and generously donates his time to many organizations in the collision industry including the Collision Industry Electronic Commerce Association (CIECA), the Society of Collision Repair Specialists (SCRS),  SkillsUSA, I-CAR and the Collision Industry Conference (CIC). He holds a Bachelor of Science degree in Electrical Engineering from California State University at Long Beach.

Michael Ho

CTO

With deep expertise in architecting and designing technology solutions, Ho joined VeriFacts Automotive in 2009 as the CTO, where he leads the company’s innovative data-management platform. His past experience includes work at NASA, Stanford Medical and Lockheed Martin. He graduated from Northwestern University with a B.A. in computer science and minor in economics.

Bill Romaniello

Vice President, Operations

Industry veteran Romaniello has spent 35 years in the collision industry, from third-generation collision repair technician to estimator, manager and owner, to fixed operations director for multiple-location dealership service and collision repair shops. He is responsible for monitoring, evaluating and supporting all aspects of VeriFacts Automotive operations and service delivery. He provides leadership, coordination and execution of company operations including training, coaching, mentoring and education of the VeriFacts Automotive coaching team.

Cindy Schnier Granse

Vice President, Information Technology & Support

Granse returned to VeriFacts Automotive in 2017 after first serving as its CIO and chief technology consultant from 2002 to 2006. She has spent a number of years as a senior leader and entrepreneur in the information technology and services industry with companies such as CCC Information Services, Insurance Auto Auctions, Grant Thornton, and others. At VeriFacts, she is the lead architect responsible for the definition, project management and implementation of processes, technology and solutions to support the company’s internal and external operating model. After earning her B.A. in computer science and business management at Clarke University, she received her MBA from the University of St. Thomas – Opus College of Business. She is also a Certified Six-Sigma Black Belt (CSSBB) and is ITIL certified. She enjoys travelling and organizing events with family and friends.

Mike Miller

Vice President, OEM Services

Miller recently joined VeriFacts Automotive to lead OEM products and services. He has more than 15 years of experience in the collision repair industry, primarily as a national and regional field support manager for I-CAR. He also has led sales and operations for a variety of collision repair organizations. Miller is a graduate of the University of Memphis with a B.S. in zoology/animal biology.